Contact

All emergency/out of hours repairs are handled by:

Service Solutions Direct (SSD).

01772 289 499

24 hours, 365 days a year

When you call SSD to report an emergency repair they will ask you to provide your full name and address (including the postcode).  If you are calling on behalf of a resident, please ensure that you have this information ready.

If you’re unsure if the repair is an emergency, still call SSD and they will decide whether the repair is an emergency, urgent or routine.

For WORCESTER BOILER BREAKDOWNS please call 0330 123 9339 and Worcester Bosch will confirm if your boiler is covered under their warranty scheme.

IF YOU SMELL GAS you should ring 0800 111 999 and inform the National Gas Emergency Service (NGES).

When you need to contact a member of our team about:

Tenancy matters, rent: Telephone: 020 7871 7871 or 020 7916 8682

Non-emergency repairs:     Telephone: 07436 356 449

Purchases and sales:     Telephone: 020 7916 8643

Complaints and General Enquiries:     Telephone: 020 7916 8636

If you have a complaint you can contact us on:

Telephone: 020 7916 8636
Email: rmh@urc.org.uk

9am – to 5pm, Mondays to Fridays

Find out more about our complaints process

You can write to us at:

URC Retired Ministers’ Housing Society (RMHS)
Church House
86 Tavistock Place
London
WC1H 9RT

Age UK – call 0800 169 65 65 or visit www.ageuk.org.uk

Samaritans – Freephone 116 123 or visit www.samaritans.org

Citizens Advice – visit www.citizensadvice.org.uk

Gas Emergency Helpline – call 0800 111 999

National Grid – call 0800 111 999 or visit www.nationalgrid.com/uk